Refund & Cancellation Policy

1. Overview

At Niti Gram Mitra, we aim to provide exceptional digital banking and utility services to our partners and their customers. However, we understand that situations may arise where a refund or cancellation is necessary. This policy outlines the conditions under which refunds are processed.

2. Failed Transactions

In the event that a transaction (such as a utility bill payment, mobile recharge, or DBT facilitation) fails on our platform but the amount has been deducted from your account or wallet, the amount will be automatically refunded to the original source of payment within 3 to 5 business days, subject to banking procedures and processing times.

3. Erroneous Transactions

If an incorrect transaction occurs due to an error on our platform, please contact our support team immediately. Upon verification of the error, we will initiate a reversal of the transaction. We are not liable for errors made by the user (e.g., entering incorrect account details or recharge numbers).

4. Cancellation of Services

Service subscriptions or partner onboarding fees (if any) are generally non-refundable once the service has been activated and utilized. If you wish to cancel your partnership or services, please contact our team for assistance regarding the closure of your account and settlement of any outstanding dues.

5. Dispute Resolution

Any disputes regarding refunds must be raised within 7 days of the transaction date. Our team will investigate the claim and provide a resolution within a reasonable timeframe.

6. Contact Information

To request a refund or report a transaction failure, please email our support team at info@grammitra.org with your transaction details.